Terms & Conditions

Event Description

Dolphins By Starlight is a musical production which incorporates local musicians, dancers and most importantly the Sea World Dolphins.  With this years’ theme, “A Not-So-Normal Christmas”, guests can expect renditions of popular Christmas carols performed by a cast of local vocalists as well as well-known pop songs, re-worked to suit the theme.

Covid-19 Regulations

All guests attending the show will be expected to adhere to the venues Covid-19 regulations.

No mask, no entry. A mask MUST be worn at all times during and after the show until the guest leaves the uShaka Marine World premises.

All guests in attendance will be required to sanitize and be screened for covid-19 symptoms on entry to the venue. In the event that a guest shows symptoms, they will be declined entry to the venue and ticket will be refundable.

Social distancing of 1.5m must be adhered to at all times, upon arrival at the venue, during and after the show. 

Families are requested to sit in 1 area/ zone as directed by the uShaka staff in order to maintain a safe social distance from other guests/ families.  

Right of Admission policy will be implemented

Times and Dates of Show

The show will run daily from 10th until 13th December 2020, with the 14th of December 2020 reserved as a rain-day, for any anticipated show cancellations due to heavy rainfall and/thunderstorms resulting in a show cancellation. 

The show will run daily for 1 Hour from 19h00 until 20h00. 

Show duration subject to change. 

Venue

The uShaka Dolphin stadium is an outdoor venue and is only partially covered, therefore guests are advised to prepare accordingly i.e. bring blankets, jackets/ raincoats. 

Tickets

Tickets will only be available on uShaka Marine World’s ticketing website www.ushakamarineworld.co.za as well as at the uShaka Ticketing Office during office hours.

Due to Covid-19 social regulations, limited tickets will be available for sale, and all purchases will be treated on a first-come-first-served basis. 

All tickets will be available at R199 per person

Group Bookings

Kindly see below group rate scale for bulk event ticket prices which will be applicable for the Dolphins By Starlight show, 10th until 13th December 2020.

Note: Prices are subject to change

Videography & Photography

Please note that the show will be filmed for online consumption. Photographs of the show will also be published on our website and social media platforms. 

Cancellations/Postponement

uShaka Marine World has a NO REFUND policy on all ticket sales, however, should the event experience heavy rainfall which results in a show being cancelled/ postponed by the organizer, then then the guest who has already purchased a ticket and has not yet redeemed the ticket,  can utilize the purchased ticket for another show, dependent on space availability. 

In such instances, it is the duty of the guest, to make arrangements with uShaka Ticketing to utilize the ticket for the next show, no later than the 2hrs prior to the start of the show being cancelled. The postponement must be done, at least 24hrs prior to the upcoming show. 

Welcome to our PLAY PASS membership

Terms and Conditions for the uShaka Marine World PLAY Passes

PLAY PASSES

All card sales and transactions are to be completed on site at uShaka Marine World.

• The play pass is only valid for uShaka Kids World.
• These terms and conditions give rise to a contractual relationship between the company (uShaka Marine World) and the MEMBER. The member has no rights of any nature whatsoever against participating merchants.
• By signing the Entry Form and applying for the Play Pass and/or by using his or her uShaka Marine World Play Pass card or Pass number, the member shall be taken to have agreed to be bound by these terms and conditions as varied from time to time.
• Only individuals or natural persons may become Play Pass holder.
• The company has sole discretion to refuse an application for Play Pass without giving any reason for such refusal.
• On acceptance of an application, members will be issued with an uShaka Marine World Play Pass card. Any lost or stolen cards may be replaced by the company at the then-current replacement card fee, to be paid by the member.
• Kids under the age of 2 gain FREE entry into uShaka Kids World therefore do not purchase a Play Pass. Upon the child’s 3rd Birthday, the child will have to purchase Play Pass or pay the normal day rate for access into uShaka Kids World.
• A member is subject to attend uShaka Kids World with their valid Play pass card.
• Any members attending uShaka Kids World without their valid Play pass card on hand will be subject to purchase a re-issued card at the then current re-issue card fee in order to access the park. In the event of a member attempting to access the park, and does not present their valid membership card, and/or not willing to purchase a reissued card at the then present reissue fee, will not be granted access to the uShaka Kids World.
• A member must notify the company immediately by telephone, and confirm in writing, all details of any lost or stolen uShaka Marine World Play Pass card.
• A member must notify the company immediately in writing of any change of address, telephone number or any other relevant information.
• If/When you purchase a Play Pass voucher you must retain your till slip and produce it on the day of claiming your Play Pass card
• The Play Pass card will not be issued without a proof of payment of the Play pass voucher.
• PLAY Pass Vouchers must be redeemed within 2 months from date of purchase; the voucher will become invalid after 2 months of purchase date.
• All Play Pass card holders will need to purchase tickets to any added events, concerts, productions and special appearances occurring inside the Park.
• The company shall be entitled to terminate a members Play Pass without notice if the member – 1. Is sequestrated or deceased
  • Fails to comply with these Terms and Conditions and rules and regulations of the park.
  • Fails to renew the card timeously, or
  • Does not use his or her uShaka Marine World Card for a period of 6 consecutive months
  • Supplies the Company or any of its representatives or agents, or any merchant, with any wrong or misleading information concerning the uShaka Marine World.
• Any tax of whatsoever nature, which is levied on a member arising from the member’s participation in the uShaka Marine World, shall be the responsibilities of the Member.
• Terms and conditions apply and all offers are subject to change. Renewals
• Passes must be renewed on or before the expiry date stipulated on the membership card. Failure to renew within this time period will result in the member paying the normal rate.

Right of Admission is Reserved

• PLAY PASS IS NOT TRANSFERABLE
• THIS PLAY PASS DOES NOT APPLY TO DISCOUNTS OR PACKAGE DEALS AND IT IS NOT TO BE USED IN CONJUNCTION WITH EVENTS AT THE PARK.
• PLEASE NOTE** USHAKA KIDS WORLD IS CLOSED ON MONDAYS AND TUESDAYS DURING OFF PEAK SEASON
• THE uShaka Marine World FOOD POLICY APPLIES TO ALL GUESTS INCLUDING PLAY PASS CARD HOLDERS
• After Dark visits are NOT included in Play Pass Membership

PERSONAL DATA

• The Company will collect personal data only in a fair and lawful manner. Each member consents to the collection and use of such data.
• The Company will not use or disclose in any way or permit the use or disclosure of such personal data that could be used to identify an individual member except –
  • When the Company is required by law to disclose such personal data.
  • When the Member consents in writing to the use or disclosure of such personal data.
  • When the Company needs such personal data for the proper functioning of the uShaka Marine World Program. Any personal data given under the above conditions will be done under conditions of stringent control.
• The Company commits to take reasonable steps to ensure that member data is kept in a secure location and is protected from unauthorized physical and technical access or disclosure.
• The Company may send promotional material to its members from time to time. Each member has the right to require that the company desist from sending the member such communications.

CANCELLATION OF PLAY PASS

• A member may terminate his/her Play Pass at any time by giving written notice to the Company. Such termination will become effective on receipt of the written notice by the Company.
• Upon termination or expiry of the membership, the Member shall not be entitled to use his/her uShaka Marine World Play Pass.

The Play Pass fee is non-refundable on cancellation.

BENEFITS OF THE PLAY PASS

• Free entry into Kids World for 1 year
• 4x free parking A or B vouchers per cardholder
• Terms and conditions do apply to all the above.

Welcome to our VIP membership

As a Platinum Pass Card Holder

LOG ON TO PLATINUM Pass through www.ushakamarineworld.co.za

Call YOUR Call-Centre for more information: 031 328 8047

Terms and Conditions for the uShaka Marine World Platinum Passes

PLATINUM PASSES

• All card sales and transactions are to be completed on site at uShaka Marine World.
• These terms and conditions give rise to a contractual relationship between the company (uShaka Marine World) and the MEMBER (on an annual basis). The member has no rights of any nature whatsoever against participating merchants.
• By completing the Entry Form and applying for the Platinum Pass and/or by using his or her uShaka Marine World Platinum Pass card or Pass number, the member shall be taken to have agreed to be bound by these terms and conditions as varied from time to time.
• Only individuals or natural persons may become Platinum Pass hlider.
• The company has slie discretion to refuse an application for Platinum Pass without giving any reason for such refusal.
• Kids under 3 years lid get free entrance into Sea World and Wet n Wild; therefore do not need to purchase a Platinum Pass. Upon the child’s 3^rd birthday the child will be required to obtain their own Platinum Pass Card or pay the full Child Rate at the gate for each visit to the Park.
• On acceptance of an application, members will be issued with an uShaka Marine World Platinum Pass card. Any lost or stlien cards may be replaced by the company at the then-current replacement card fee, to be paid by the member.
• A member is subject to attend the park with their valid platinum pass card.
• Any members attending the park without their valid platinum pass card on hand will be subject to purchase a re-issued card at the then current re-issue card fee in order to access the park.
• In the event of a member attempting to access the park, and does not present their valid membership card, and/or not willing to purchase a reissued card at the then present reissue fee, will not be granted access to the park.
• It will be required for the member to produce their Platinum Pass Card upon entry to uShaka Marine World
• If a member is utilising their benefit of purchasing discounted tickets for friends/family, the member is subject to join the ticketing queue.
• A member must notify the company immediately by telephone, and confirm in writing, all details of any lost or stlien uShaka Marine World Platinum Pass card.
• A member must notify the company immediately in writing of any change of address, telephone number or any other relevant information.
• If/When you purchase a Platinum Pass voucher you must retain your till slip and produce it on the day of claiming your Platinum Pass card
• The Platinum Pass card will not be issue without a proof of payment of the platinum pass voucher.
• Platinum Pass Vouchers must be redeemed within 2 months from date of purchase; the voucher will become invalid after 2 months of purchase date.
• All Platinum Pass card hliders will need to purchase tickets to any added events, concerts, productions and special appearances occurring inside the Park at the Main Ticketing Booth. Platinum Passes does not apply to discounts or package deals and it is not to be used in conjunction with events at the park.
• The company shall be entitled to terminate a members Platinum Pass without notice if the member –
  • Is sequestrated or deceased
  • Fails to comply with these Terms and Conditions and rules and regulations of the park.
  • Fails to renew the card timeously
  • Does not use his or her uShaka Marine World Card for a period of 6 consecutive months
  • Supplies the Company or any of its representatives or agents, or any merchant, with any wrong or misleading information concerning the uShaka Marine World
  •  Platinum Pass card is being use by another guest
• Any tax of whatsoever nature, which is levied on a member arising from the member’s participation in the uShaka Marine World, shall be the responsibilities of the Member.
• Terms and conditions apply and all offers are subject to change.

Renewals

• Passes must be renewed on or before the expiry date stipulated on the membership card. Failure to renew within this time period will result in the member paying the normal rate. No extensions will be permitted

Right of Admission is Reserved

• PLATINUM PASS IS NOT TRANSFERABLE
• THIS PLATINUM PASS DOES NOT APPLY TO DISCOUNTS OR PACKAGE DEALS.
• PLEASE NOTE** WET N’ WILD IS CLOSED ON MONDAYS AND TUESDAYS DURING OFF PEAK SEASON
• THE USHAKA MARINE WORLD FOOD POLICY APPLIES TO ALL GUESTS INCLUDING PLATINUM PASS CARD HOLDERS
• AFTER DARK VISITS ARE NOT INCLUDED IN PLATINUM PASS MEMBERSHIP

PERSONAL DATA

• The Company will collect personal data only in a fair and lawful manner. Each member consents to the collection and use of such data.
• The Company will not use or disclose in any way or permit the use or disclosure of such personal data that could be used to identify an individual member except –

• When the Company is required by law to disclose such personal data.
• When the Member consents in writing to the use or disclosure of such personal data.
• When the Company needs such personal data for the proper functioning of the uShaka Marine World Program. Any personal data given under the above conditions will be done under conditions of stringent control.
• The Company commits to take reasonable steps to ensure that member data is kept in a secure location and is protected from unauthorized physical and technical access or disclosure.
• The Company may send promotional material to its members from time to time. Each member has the right to require that the company desist from sending the member such communications.

CANCELLATION OF PLATINUM PASS

• A member may terminate his/her Platinum Pass at any time by giving written notice to the Company. Such termination will become effective on receipt of the written notice by the Company.
• Upon termination or expiry of the membership, the Member shall not be entitled to use his/her uShaka Marine World Platinum Pass.
• The Platinum Pass fee is non-refundable on cancellation.

Platinum Pass Card

V.I.P Benefits

Platinum Card Holders receive

• Free entry into Sea World and Wet ‘n Wild valid for 1 year.
• Access to Sea World and Wet ‘n Wild during public holidays
• 30% off all uShaka Marine World anchor events, per cardholder per event (Discount valid only at uShaka ticketing)
• uShaka Kids World at a 20% discounted rate per child per cardholder. (ages between 2 -12 years)
• Buy 1 get 1 free 30 minutes Snorkel – you will receive 2 tickets for the price of 1 per cardholder per day.
• Buy 1 get 1 free Ocean Walker – you will receive 2 tickets for the price of 1 per cardholder per day.
• Buy 1 get 1 free Shark Dive – you will receive 2 tickets for the price of 1 per card holder per day.
• 10% discount for up to 5 of your guests on combo ticket only.
• 20% Discount for a lounger in Wet ‘n Wild.
• 20% Discount for an umbrella in Wet ‘n Wild.
• 20% Discount for the hire of a locker in Wet ‘n Wild.
• 20% Discount for the hire of a bambino for the day.
• 20% Discount for the hire of a wheelchair for the day.
• Renewal Discount provided that the application for renewal is made before the expiry date

Participation in this uShaka events is entirely at your own risk. The organizers and venue accept no responsibility whatsoever for injury, death, loss or damage of any nature to persons, vehicles or belongings, even in case of negligence. Due care has been taken in making sure that events are safe and secure. All details relating to uShaka events are subject to change without notice. Right of admission reserved.