Terms & Conditions

• The ticket is valid for one day only.
• Tickets purchased for a specific date must be used on that date and cannot be exchanged for any other date.
• There will be no refunds.
• The ticket is valid for 4 parks – Sea World, Wet n Wild, Dangerous Creatures, uShaka Kids World at R99 per person, per day, per ticket.
• Any person transgressing the rules of this promotion will be disqualified.
• This promotion cannot run in conjunction with any other uShaka promotion, special offer or campaign.
• We reserve the right to change dates, prices, and show content without notice.
• Dolphin and Seal shows are based on animal behaviour and uShaka reserves the right to cancel without notice.
• The R99 ticket is applicable to all persons who are 2 years or above. Children under 2 years will have free access.
• This promotion will run from 9h00am until 17h00pm on Saturday, 14 March and Sunday 15 March 2020 only.
• By purchasing this ticket, the guest agrees to all terms and conditions as set out in this document.
• Food purchased from outside will not be allowed into the park.
• Queries related to this promotion can be directed to 031 328 8000.
• Right of Admission reserved.
• By purchasing this ticket, the guest agrees to all terms and conditions as set out in this document.
• All visitors enter the park at their own risk.

Online Ticketing

If a person has purchased online tickets for the incorrect date, the process to be followed is:

• Log into the online website and click on tab Contact/Help.
• Scroll down to FAQ’s (Frequently Asked Questions).
• Scroll down to question:
  • Q: I bought the wrong ticket, can I change it?
  • A: A ticket cannot be changed once it has been bought. To cancel your order, complete the “How to apply for a refund” online form. As this may take a few days, you can purchase your correct ticket in the meantime while your refund is being processed.
• Click on the link and input your details into the required fields and thereafter click on the SUBMIT button.
• The request will thereafter be attended to by Online Administrator upon receiving notification of request but note that the requested refund amount generally takes 7 – 10 working days to reflect in one’s bank account upon the processing of the refund by the Online administrator.
• The customer, in the interim, will be required to re-purchase online tickets for the correct date and quantities.

Platinum Pass

• The Platinum Pass membership card provides access to Sea World and Wet n Wild only.
• If Platinum Pass holders would like access to all 4 parks i.e. Sea World, Wet n Wild, Dangerous Creatures and uShaka Kids World, then they are permitted to purchase the tickets separately for the mentioned parks or purchase the #BoredomMustFall promotion rate.

• This voucher entitles the bearer to 1 x Combo ticket (Allows Sea World & Wet n Wild access) at only R 160.00 (30% discount).
• This voucher entitles the bearer to 1 x Sea World ticket at only R 150.00 (20% discount).
• This is a double sided voucher and only 1 offer may be redeemed.
• Present this voucher to redeem the offer at uShaka Marine World ticketing office.
• All children under 3 years gain free entry
• Please note Wet n Wild is closed on Mondays and Tuesdays during off peak season
• This voucher is not transferable and cannot be redeemed for cash.
• Voucher valid from 1 November- 30 April 2020
• Right of admission reserved
• No block out dates apply for this voucher
• Combo Ticket or Sea World ticket may be redeemed by only 1 person.
• You cannot redeem both offers. Only one offer can be redeemed.
• This voucher is to be distributed at the N-Shed terminal and on the ship ONLY
• This voucher can’t be redeemed against any other special running at the time
• All vouchers will be numbered for security purposes
• No fraudulent vouchers will be accepted

For more information call 031 328 8000

Welcome to our PLAY PASS membership

Terms and Conditions for the uShaka Marine World PLAY Passes

PLAY PASSES

All card sales and transactions are to be completed on site at uShaka Marine World.

• The play pass is only valid for uShaka Kids World.
• These terms and conditions give rise to a contractual relationship between the company (uShaka Marine World) and the MEMBER. The member has no rights of any nature whatsoever against participating merchants.
• By signing the Entry Form and applying for the Play Pass and/or by using his or her uShaka Marine World Play Pass card or Pass number, the member shall be taken to have agreed to be bound by these terms and conditions as varied from time to time.
• Only individuals or natural persons may become Play Pass holder.
• The company has sole discretion to refuse an application for Play Pass without giving any reason for such refusal.
• On acceptance of an application, members will be issued with an uShaka Marine World Play Pass card. Any lost or stolen cards may be replaced by the company at the then-current replacement card fee, to be paid by the member.
• Kids under the age of 2 gain FREE entry into uShaka Kids World therefore do not purchase a Play Pass. Upon the child’s 3rd Birthday, the child will have to purchase Play Pass or pay the normal day rate for access into uShaka Kids World.
• A member is subject to attend uShaka Kids World with their valid Play pass card.
• Any members attending uShaka Kids World without their valid Play pass card on hand will be subject to purchase a re-issued card at the then current re-issue card fee in order to access the park. In the event of a member attempting to access the park, and does not present their valid membership card, and/or not willing to purchase a reissued card at the then present reissue fee, will not be granted access to the uShaka Kids World.
• A member must notify the company immediately by telephone, and confirm in writing, all details of any lost or stolen uShaka Marine World Play Pass card.
• A member must notify the company immediately in writing of any change of address, telephone number or any other relevant information.
• If/When you purchase a Play Pass voucher you must retain your till slip and produce it on the day of claiming your Play Pass card
• The Play Pass card will not be issued without a proof of payment of the Play pass voucher.
• PLAY Pass Vouchers must be redeemed within 2 months from date of purchase; the voucher will become invalid after 2 months of purchase date.
• All Play Pass card holders will need to purchase tickets to any added events, concerts, productions and special appearances occurring inside the Park.
• The company shall be entitled to terminate a members Play Pass without notice if the member – 1. Is sequestrated or deceased
  • Fails to comply with these Terms and Conditions and rules and regulations of the park.
  • Fails to renew the card timeously, or
  • Does not use his or her uShaka Marine World Card for a period of 6 consecutive months
  • Supplies the Company or any of its representatives or agents, or any merchant, with any wrong or misleading information concerning the uShaka Marine World.
• Any tax of whatsoever nature, which is levied on a member arising from the member’s participation in the uShaka Marine World, shall be the responsibilities of the Member.
• Terms and conditions apply and all offers are subject to change. Renewals
• Passes must be renewed on or before the expiry date stipulated on the membership card. Failure to renew within this time period will result in the member paying the normal rate.

Right of Admission is Reserved

• PLAY PASS IS NOT TRANSFERABLE
• THIS PLAY PASS DOES NOT APPLY TO DISCOUNTS OR PACKAGE DEALS AND IT IS NOT TO BE USED IN CONJUNCTION WITH EVENTS AT THE PARK.
• PLEASE NOTE** USHAKA KIDS WORLD IS CLOSED ON MONDAYS AND TUESDAYS DURING OFF PEAK SEASON
• THE uShaka Marine World FOOD POLICY APPLIES TO ALL GUESTS INCLUDING PLAY PASS CARD HOLDERS
• After Dark visits are NOT included in Play Pass Membership

PERSONAL DATA

• The Company will collect personal data only in a fair and lawful manner. Each member consents to the collection and use of such data.
• The Company will not use or disclose in any way or permit the use or disclosure of such personal data that could be used to identify an individual member except –
  • When the Company is required by law to disclose such personal data.
  • When the Member consents in writing to the use or disclosure of such personal data.
  • When the Company needs such personal data for the proper functioning of the uShaka Marine World Program. Any personal data given under the above conditions will be done under conditions of stringent control.
• The Company commits to take reasonable steps to ensure that member data is kept in a secure location and is protected from unauthorized physical and technical access or disclosure.
• The Company may send promotional material to its members from time to time. Each member has the right to require that the company desist from sending the member such communications.

CANCELLATION OF PLAY PASS

• A member may terminate his/her Play Pass at any time by giving written notice to the Company. Such termination will become effective on receipt of the written notice by the Company.
• Upon termination or expiry of the membership, the Member shall not be entitled to use his/her uShaka Marine World Play Pass.

The Play Pass fee is non-refundable on cancellation.

BENEFITS OF THE PLAY PASS

• Free entry into Kids World for 1 year
• 4x free parking A or B vouchers per cardholder
• Terms and conditions do apply to all the above.

Welcome to our VIP membership

As a Platinum Pass Card Holder

LOG ON TO PLATINUM Pass through www.ushakamarineworld.co.za

Call YOUR Call-Centre for more information: 031 328 8047

Terms and Conditions for the uShaka Marine World Platinum Passes

PLATINUM PASSES

• All card sales and transactions are to be completed on site at uShaka Marine World.
• These terms and conditions give rise to a contractual relationship between the company (uShaka Marine World) and the MEMBER (on an annual basis). The member has no rights of any nature whatsoever against participating merchants.
• By completing the Entry Form and applying for the Platinum Pass and/or by using his or her uShaka Marine World Platinum Pass card or Pass number, the member shall be taken to have agreed to be bound by these terms and conditions as varied from time to time.
• Only individuals or natural persons may become Platinum Pass hlider.
• The company has slie discretion to refuse an application for Platinum Pass without giving any reason for such refusal.
• Kids under 3 years lid get free entrance into Sea World and Wet n Wild; therefore do not need to purchase a Platinum Pass. Upon the child’s 3^rd birthday the child will be required to obtain their own Platinum Pass Card or pay the full Child Rate at the gate for each visit to the Park.
• On acceptance of an application, members will be issued with an uShaka Marine World Platinum Pass card. Any lost or stlien cards may be replaced by the company at the then-current replacement card fee, to be paid by the member.
• A member is subject to attend the park with their valid platinum pass card.
• Any members attending the park without their valid platinum pass card on hand will be subject to purchase a re-issued card at the then current re-issue card fee in order to access the park.
• In the event of a member attempting to access the park, and does not present their valid membership card, and/or not willing to purchase a reissued card at the then present reissue fee, will not be granted access to the park.
• It will be required for the member to produce their Platinum Pass Card upon entry to uShaka Marine World
• If a member is utilising their benefit of purchasing discounted tickets for friends/family, the member is subject to join the ticketing queue.
• A member must notify the company immediately by telephone, and confirm in writing, all details of any lost or stlien uShaka Marine World Platinum Pass card.
• A member must notify the company immediately in writing of any change of address, telephone number or any other relevant information.
• If/When you purchase a Platinum Pass voucher you must retain your till slip and produce it on the day of claiming your Platinum Pass card
• The Platinum Pass card will not be issue without a proof of payment of the platinum pass voucher.
• Platinum Pass Vouchers must be redeemed within 2 months from date of purchase; the voucher will become invalid after 2 months of purchase date.
• All Platinum Pass card hliders will need to purchase tickets to any added events, concerts, productions and special appearances occurring inside the Park at the Main Ticketing Booth. Platinum Passes does not apply to discounts or package deals and it is not to be used in conjunction with events at the park.
• The company shall be entitled to terminate a members Platinum Pass without notice if the member –
  • Is sequestrated or deceased
  • Fails to comply with these Terms and Conditions and rules and regulations of the park.
  • Fails to renew the card timeously
  • Does not use his or her uShaka Marine World Card for a period of 6 consecutive months
  • Supplies the Company or any of its representatives or agents, or any merchant, with any wrong or misleading information concerning the uShaka Marine World
  •  Platinum Pass card is being use by another guest
• Any tax of whatsoever nature, which is levied on a member arising from the member’s participation in the uShaka Marine World, shall be the responsibilities of the Member.
• Terms and conditions apply and all offers are subject to change.

Renewals

• Passes must be renewed on or before the expiry date stipulated on the membership card. Failure to renew within this time period will result in the member paying the normal rate. No extensions will be permitted

Right of Admission is Reserved

• PLATINUM PASS IS NOT TRANSFERABLE
• THIS PLATINUM PASS DOES NOT APPLY TO DISCOUNTS OR PACKAGE DEALS.
• PLEASE NOTE** WET N’ WILD IS CLOSED ON MONDAYS AND TUESDAYS DURING OFF PEAK SEASON
• THE USHAKA MARINE WORLD FOOD POLICY APPLIES TO ALL GUESTS INCLUDING PLATINUM PASS CARD HOLDERS
• AFTER DARK VISITS ARE NOT INCLUDED IN PLATINUM PASS MEMBERSHIP

PERSONAL DATA

• The Company will collect personal data only in a fair and lawful manner. Each member consents to the collection and use of such data.
• The Company will not use or disclose in any way or permit the use or disclosure of such personal data that could be used to identify an individual member except –

• When the Company is required by law to disclose such personal data.
• When the Member consents in writing to the use or disclosure of such personal data.
• When the Company needs such personal data for the proper functioning of the uShaka Marine World Program. Any personal data given under the above conditions will be done under conditions of stringent control.
• The Company commits to take reasonable steps to ensure that member data is kept in a secure location and is protected from unauthorized physical and technical access or disclosure.
• The Company may send promotional material to its members from time to time. Each member has the right to require that the company desist from sending the member such communications.

CANCELLATION OF PLATINUM PASS

• A member may terminate his/her Platinum Pass at any time by giving written notice to the Company. Such termination will become effective on receipt of the written notice by the Company.
• Upon termination or expiry of the membership, the Member shall not be entitled to use his/her uShaka Marine World Platinum Pass.
• The Platinum Pass fee is non-refundable on cancellation.

Platinum Pass Card

V.I.P Benefits

Platinum Card Holders receive

• Free entry into Sea World and Wet ‘n Wild valid for 1 year.
• Access to Sea World and Wet ‘n Wild during public holidays
• 30% off all uShaka Marine World anchor events, per cardholder per event (Discount valid only at uShaka ticketing)
• uShaka Kids World at a 20% discounted rate per child per cardholder. (ages between 2 -12 years)
• Buy 1 get 1 free 30 minutes Snorkel – you will receive 2 tickets for the price of 1 per cardholder per day.
• Buy 1 get 1 free Ocean Walker – you will receive 2 tickets for the price of 1 per cardholder per day.
• Buy 1 get 1 free Shark Dive – you will receive 2 tickets for the price of 1 per card holder per day.
• 10% discount for up to 5 of your guests on combo ticket only.
• 20% Discount for a lounger in Wet ‘n Wild.
• 20% Discount for an umbrella in Wet ‘n Wild.
• 20% Discount for the hire of a locker in Wet ‘n Wild.
• 20% Discount for the hire of a bambino for the day.
• 20% Discount for the hire of a wheelchair for the day.
• Renewal Discount provided that the application for renewal is made before the expiry date

Participation in this uShaka events is entirely at your own risk. The organizers and venue accept no responsibility whatsoever for injury, death, loss or damage of any nature to persons, vehicles or belongings, even in case of negligence. Due care has been taken in making sure that events are safe and secure. All details relating to uShaka events are subject to change without notice. Right of admission reserved.