Terms & Conditions

1. Definitions and introduction
1.1 In this Agreement, the following words and phrases shall have the following meanings (and, where applicable, the singular shall include the plural):
“Campaign” Any promotion, operated by uShaka Marine World (whether on its own behalf or on behalf of its sponsors) or any company, website owned or controlled, directly or indirectly.
Any references to “us”, “we” and “our” shall be references to the uShaka Marine World (incl. Wet ‘n Wild and Sea World)
“Terms” and “conditions”, together with any specific rules, instructions and any other specific details relating to the particular campaign published on this website or any other website, or in any media which features the #uShaka17 Birthday Campaign.
“You” Any reference to “you” is to you as a Participant in the #uShaka17 Birthday Campaign.
1.2 These Terms shall be binding on you when you participate in this campaign.
1.3 In the event that there is any conflict between these Terms and Conditions and any specific terms and conditions relating to a particular Competition then the specific terms and conditions will prevail.
1.4 You agree to cooperate with and comply with all reasonable requests of uShaka Marine World.
1.5 uShaka Marine World reserves the right, in its reasonable discretion, to add to, amend, vary or waive any Terms on reasonable notice.
1.6. uShaka Marine World reserves the right to admission

2. Eligibility to enter or Participate within the #uShaka17 Birthday Campaign
2.1 In order to make a valid entry into the #uShaka17 Birthday Campaign you must:
2.1.1 Be a South African citizen
2.1.2 Use your legal name as stated on your South African ID or Passport; and, unless otherwise stated
2.1.3 Enter as an individual only, not as part of a syndicate, group or agency;
2.1.4 Be 17 years old
2.1.5 A copy of any of the following Valid proof of identification must be handed at the ticketing office – this includes your ID book, Passport, Driver’s licence, Smart ID or a Birth Certificate
2.3 Only natural persons will be eligible for the campaign. Fake or persona entries will be disqualified. In the event of any dispute, the decision of the uShaka Marine World is final. All rights reserved.

3. Birthday Offer Terms and Conditions
3.1 This offer cannot be redeemed in conjunction with pre-booked visits such as visiting school groups
3.2 This offer cannot be redeemed in conjunction with any other special offers
3.3 Offer is redeemable by 17 year old only
3.4 A 17 year old may only be permitted to enter once per offering per day. For each offering a copy of valid proof of ID – to be handed at ticketing for redemption

Dine, Discover, Play and Shop Competition Terms and Conditions

1. This competition is organised by uShaka Marine World and is open to everyone residing in the Republic of South Africa, except employees and their immediate family members (including, but not limited to, spouses, life partners, parents, children, brothers and sisters) of uShaka Marine World, Village Walk Tenants and members of the company who are part of the promotion/competition.
2. People who may not enter the competition:
   a. Directors, partners, employees, agents, consultants, service providers, promoters,
   b. Suppliers and Tenants of uShaka Village Walk Mall or a family member, business partner or associate of any such persons.
3. By entering this competition, all participants and prize winners agree to be bound by the terms and conditions of the competition.
4. The competition runs from 15 March to 16 June 2021
5. To enter, guests must participate in 1 of each of the Dine / Discover / Play / Shop activities during the promotional period of the competition.
6. It is valid for all participating outlets within the Park and uShaka Village Walk.
7. Any participating outlet may at any time withdraw from participating in this competition, with uShaka Marine World’s approval.
8. Upload a photo of you participating in the activity and either take a photo of the till slip, or keep it as proof of date of purchase.
9. Only 1 one activity per each section Dine / Discover / Play / Shop may be submitted, to qualify your entry.
10. Guests may enter each month, but entries must fall into a calendar month and may not roll over. So
    all activities must be completed from 15 March / April / May/ to 16 June 2021. To qualify entry.
11. In order to enter the competition, you have to legibly complete the entry process as well as provide us with your correct contact details.
12. They need to Tag uShaka Marine World
    Instagram: @ushakamarineworld
    Facebook: @uShakaFanPage
    Plus use the hashtag #uShakaBucketList to qualify for entry
13. Only original pay point receipts from uShaka Marine World participating outlets dated between 15 March to 16 June 2021, before 11pm will be valid in order to enter into the competition.
14. The winner’s prize must be collected from uShaka Marine World Reception between 8am and 5pm weekdays, and all prizes must be redeemed before the expiry dates. No extensions will be allowed and Prizes are not exchangeable for cash.
15. Entries will be drawn at random on the dates selected above, and winners will be notified.
16. uShaka Marine World will endeavour to contact the winner/s on the telephone number / social media platform provided. If, however they cannot be reached after 6 attempts have been made during business hours within a period of one week for any reason whatsoever, the prize will be forfeited and another winner will be selected.
17. To claim the voucher book prize, proof of purchase must be presented. As in either the till slip or a photograph of the till slip needs to be handed in.
18. The winner may be requested to allow his/her name and photograph to be used for publicity purposes. uShaka’s Digital Agency reserves the right to request that images taken of the winner or staff be used for publicity purposes in any manner they deem fit, without any further remuneration being made payable to the winner, which request the winner may decline in writing.
19. The participants of this competition and winners may be required to appear on digital channels, in print publications or online sites to endorse, promote or advertise the goods or services at uShaka Marine World. However, participants / winners of the competition shall at all times be entitled to decline the above request.
20. uShaka Marine World reserves the right, at any time, to verify the validity of entries and to disqualify any participant who submits an entry that is in breach of these terms and conditions. Failure by uShaka Marine World to enforce any of their rights at any stage does not constitute a waiver of those rights.
21. By entering this competition, you authorize uShaka Marine World to collect, store and use (not share) personal information of entrants for communication or statistical purposes.
22. The judges’ decision is final and no correspondence will be entered into.
23. By entering this competition, entrants agree to and accept the full Terms and Conditions.
24. uShaka Marine World shall have the right to terminate the competition immediately and without notice for any reason beyond its control requiring this. In the event of such termination, all participants agree to waive any rights that they may have in terms of this promotion and acknowledge that they will have no recourse against uShaka Marine World, its agents and staff.
25. All risk and liability pertaining to any prize will be passed to the winner on signing over and receipt thereof. By signing receipt of prizes at uShaka reception, winners indemnify the Landlord and its agents against any claim that may arise as a result of the competition and/or prize awarded to any winner.
26. Queries related to this competition can be directed to 031 328 8000
27. Winners will be expected to book or redeem their prizes as per the Terms and Conditions.
28. Participation in the competition constitutes acceptance of the competition rules and entrants agree to abide by the rules.
29. If the prize is sponsored by a tenant in the uShaka Village Walk Beach Mall, the tenant is then solely responsible for that prize, and the winner needs to contact that store directly to book, collect or redeem their prize.
30. If the winners voucher book is stolen or misplaced, it will not be re-issued and vouchers will not be reprinted.

Starting Date: 15 March 2021
End Date: 16 June 2021
Voucher Book Valid Till: 30 September 2021

uShaka Marine World’s “Dine, Discover, Play and Shop” Voucher Booklet

For your information, these are the Terms and Conditions as printed on the back of the prize voucher booklet:

1. The vouchers contained in the booklet are not to be used in conjunction with another promotion.
2. The vouchers in this booklet are not transferable or refundable.
3. The vouchers contained in this booklet cannot be exchanged for cash.
4. Please read the fine print on the individual vouchers carefully before redeeming.
5. PLEASE NOTE: The vouchers in the booklet are valid until 30 September 2021.
6. PLEASE NOTE: uShaka Marine World cannot compensate for a voucher contained in this booklet on behalf of any retailer that may have left uShaka Village Walk before 30 September 2021 or for any other reason.
7. To redeem this voucher please contact the Store directly.
8. Some vouchers may have certain days blocked out, please read each voucher Terms and conditions carefully.
9. By entering this competition, entrants agree to and accept the full Terms and Conditions.
10. For Information on uShaka Marine World call 031 328 8000

Starting Date: 15 March 2021
End Date: 16 June 2021
Voucher Book Valid Till: 30 September 2021

Welcome to our PLAY PASS membership

Terms and Conditions for the uShaka Marine World PLAY Passes

PLAY PASSES

All card sales and transactions are to be completed on site at uShaka Marine World.

• The play pass is only valid for uShaka Kids World.
• These terms and conditions give rise to a contractual relationship between the company (uShaka Marine World) and the MEMBER. The member has no rights of any nature whatsoever against participating merchants.
• By signing the Entry Form and applying for the Play Pass and/or by using his or her uShaka Marine World Play Pass card or Pass number, the member shall be taken to have agreed to be bound by these terms and conditions as varied from time to time.
• Only individuals or natural persons may become Play Pass holder.
• The company has sole discretion to refuse an application for Play Pass without giving any reason for such refusal.
• On acceptance of an application, members will be issued with an uShaka Marine World Play Pass card. Any lost or stolen cards may be replaced by the company at the then-current replacement card fee, to be paid by the member.
• Kids under the age of 2 gain FREE entry into uShaka Kids World therefore do not purchase a Play Pass. Upon the child’s 3rd Birthday, the child will have to purchase Play Pass or pay the normal day rate for access into uShaka Kids World.
• A member is subject to attend uShaka Kids World with their valid Play pass card.
• Any members attending uShaka Kids World without their valid Play pass card on hand will be subject to purchase a re-issued card at the then current re-issue card fee in order to access the park. In the event of a member attempting to access the park, and does not present their valid membership card, and/or not willing to purchase a reissued card at the then present reissue fee, will not be granted access to the uShaka Kids World.
• A member must notify the company immediately by telephone, and confirm in writing, all details of any lost or stolen uShaka Marine World Play Pass card.
• A member must notify the company immediately in writing of any change of address, telephone number or any other relevant information.
• If/When you purchase a Play Pass voucher you must retain your till slip and produce it on the day of claiming your Play Pass card
• The Play Pass card will not be issued without a proof of payment of the Play pass voucher.
• PLAY Pass Vouchers must be redeemed within 2 months from date of purchase; the voucher will become invalid after 2 months of purchase date.
• All Play Pass card holders will need to purchase tickets to any added events, concerts, productions and special appearances occurring inside the Park.
• The company shall be entitled to terminate a members Play Pass without notice if the member – 1. Is sequestrated or deceased
  • Fails to comply with these Terms and Conditions and rules and regulations of the park.
  • Fails to renew the card timeously, or
  • Does not use his or her uShaka Marine World Card for a period of 6 consecutive months
  • Supplies the Company or any of its representatives or agents, or any merchant, with any wrong or misleading information concerning the uShaka Marine World.
• Any tax of whatsoever nature, which is levied on a member arising from the member’s participation in the uShaka Marine World, shall be the responsibilities of the Member.
• Terms and conditions apply and all offers are subject to change. Renewals
• Passes must be renewed on or before the expiry date stipulated on the membership card. Failure to renew within this time period will result in the member paying the normal rate.

Right of Admission is Reserved

• PLAY PASS IS NOT TRANSFERABLE
• THIS PLAY PASS DOES NOT APPLY TO DISCOUNTS OR PACKAGE DEALS AND IT IS NOT TO BE USED IN CONJUNCTION WITH EVENTS AT THE PARK.
• PLEASE NOTE** USHAKA KIDS WORLD IS CLOSED ON MONDAYS AND TUESDAYS DURING OFF PEAK SEASON
• THE uShaka Marine World FOOD POLICY APPLIES TO ALL GUESTS INCLUDING PLAY PASS CARD HOLDERS
• After Dark visits are NOT included in Play Pass Membership

PERSONAL DATA

• The Company will collect personal data only in a fair and lawful manner. Each member consents to the collection and use of such data.
• The Company will not use or disclose in any way or permit the use or disclosure of such personal data that could be used to identify an individual member except –
  • When the Company is required by law to disclose such personal data.
  • When the Member consents in writing to the use or disclosure of such personal data.
  • When the Company needs such personal data for the proper functioning of the uShaka Marine World Program. Any personal data given under the above conditions will be done under conditions of stringent control.
• The Company commits to take reasonable steps to ensure that member data is kept in a secure location and is protected from unauthorized physical and technical access or disclosure.
• The Company may send promotional material to its members from time to time. Each member has the right to require that the company desist from sending the member such communications.

CANCELLATION OF PLAY PASS

• A member may terminate his/her Play Pass at any time by giving written notice to the Company. Such termination will become effective on receipt of the written notice by the Company.
• Upon termination or expiry of the membership, the Member shall not be entitled to use his/her uShaka Marine World Play Pass.

The Play Pass fee is non-refundable on cancellation.

BENEFITS OF THE PLAY PASS

• Free entry into Kids World for 1 year
• 4x free parking A or B vouchers per cardholder
• Terms and conditions do apply to all the above.

Welcome to our VIP membership

As a Platinum Pass Card Holder

LOG ON TO PLATINUM Pass through www.ushakamarineworld.co.za

Call YOUR Call-Centre for more information: 031 328 8047

Terms and Conditions for the uShaka Marine World Platinum Passes

PLATINUM PASSES

• All card sales and transactions are to be completed on site at uShaka Marine World.
• These terms and conditions give rise to a contractual relationship between the company (uShaka Marine World) and the MEMBER (on an annual basis). The member has no rights of any nature whatsoever against participating merchants.
• By completing the Entry Form and applying for the Platinum Pass and/or by using his or her uShaka Marine World Platinum Pass card or Pass number, the member shall be taken to have agreed to be bound by these terms and conditions as varied from time to time.
• Only individuals or natural persons may become Platinum Pass hlider.
• The company has slie discretion to refuse an application for Platinum Pass without giving any reason for such refusal.
• Kids under 3 years lid get free entrance into Sea World and Wet n Wild; therefore do not need to purchase a Platinum Pass. Upon the child’s 3^rd birthday the child will be required to obtain their own Platinum Pass Card or pay the full Child Rate at the gate for each visit to the Park.
• On acceptance of an application, members will be issued with an uShaka Marine World Platinum Pass card. Any lost or stlien cards may be replaced by the company at the then-current replacement card fee, to be paid by the member.
• A member is subject to attend the park with their valid platinum pass card.
• Any members attending the park without their valid platinum pass card on hand will be subject to purchase a re-issued card at the then current re-issue card fee in order to access the park.
• In the event of a member attempting to access the park, and does not present their valid membership card, and/or not willing to purchase a reissued card at the then present reissue fee, will not be granted access to the park.
• It will be required for the member to produce their Platinum Pass Card upon entry to uShaka Marine World
• If a member is utilising their benefit of purchasing discounted tickets for friends/family, the member is subject to join the ticketing queue.
• A member must notify the company immediately by telephone, and confirm in writing, all details of any lost or stlien uShaka Marine World Platinum Pass card.
• A member must notify the company immediately in writing of any change of address, telephone number or any other relevant information.
• If/When you purchase a Platinum Pass voucher you must retain your till slip and produce it on the day of claiming your Platinum Pass card
• The Platinum Pass card will not be issue without a proof of payment of the platinum pass voucher.
• Platinum Pass Vouchers must be redeemed within 2 months from date of purchase; the voucher will become invalid after 2 months of purchase date.
• All Platinum Pass card hliders will need to purchase tickets to any added events, concerts, productions and special appearances occurring inside the Park at the Main Ticketing Booth. Platinum Passes does not apply to discounts or package deals and it is not to be used in conjunction with events at the park.
• The company shall be entitled to terminate a members Platinum Pass without notice if the member –
  • Is sequestrated or deceased
  • Fails to comply with these Terms and Conditions and rules and regulations of the park.
  • Fails to renew the card timeously
  • Does not use his or her uShaka Marine World Card for a period of 6 consecutive months
  • Supplies the Company or any of its representatives or agents, or any merchant, with any wrong or misleading information concerning the uShaka Marine World
  •  Platinum Pass card is being use by another guest
• Any tax of whatsoever nature, which is levied on a member arising from the member’s participation in the uShaka Marine World, shall be the responsibilities of the Member.
• Terms and conditions apply and all offers are subject to change.

Renewals

• Passes must be renewed on or before the expiry date stipulated on the membership card. Failure to renew within this time period will result in the member paying the normal rate. No extensions will be permitted

Right of Admission is Reserved

• PLATINUM PASS IS NOT TRANSFERABLE
• THIS PLATINUM PASS DOES NOT APPLY TO DISCOUNTS OR PACKAGE DEALS.
• PLEASE NOTE** WET N’ WILD IS CLOSED ON MONDAYS AND TUESDAYS DURING OFF PEAK SEASON
• THE USHAKA MARINE WORLD FOOD POLICY APPLIES TO ALL GUESTS INCLUDING PLATINUM PASS CARD HOLDERS
• AFTER DARK VISITS ARE NOT INCLUDED IN PLATINUM PASS MEMBERSHIP

PERSONAL DATA

• The Company will collect personal data only in a fair and lawful manner. Each member consents to the collection and use of such data.
• The Company will not use or disclose in any way or permit the use or disclosure of such personal data that could be used to identify an individual member except –

• When the Company is required by law to disclose such personal data.
• When the Member consents in writing to the use or disclosure of such personal data.
• When the Company needs such personal data for the proper functioning of the uShaka Marine World Program. Any personal data given under the above conditions will be done under conditions of stringent control.
• The Company commits to take reasonable steps to ensure that member data is kept in a secure location and is protected from unauthorized physical and technical access or disclosure.
• The Company may send promotional material to its members from time to time. Each member has the right to require that the company desist from sending the member such communications.

CANCELLATION OF PLATINUM PASS

• A member may terminate his/her Platinum Pass at any time by giving written notice to the Company. Such termination will become effective on receipt of the written notice by the Company.
• Upon termination or expiry of the membership, the Member shall not be entitled to use his/her uShaka Marine World Platinum Pass.
• The Platinum Pass fee is non-refundable on cancellation.

Platinum Pass Card

V.I.P Benefits

Platinum Card Holders receive

• Free entry into Sea World and Wet ‘n Wild valid for 1 year.
• Access to Sea World and Wet ‘n Wild during public holidays
• 30% off all uShaka Marine World anchor events, per cardholder per event (Discount valid only at uShaka ticketing)
• uShaka Kids World at a 20% discounted rate per child per cardholder. (ages between 2 -12 years)
• Buy 1 get 1 free 30 minutes Snorkel – you will receive 2 tickets for the price of 1 per cardholder per day.
• Buy 1 get 1 free Ocean Walker – you will receive 2 tickets for the price of 1 per cardholder per day.
• Buy 1 get 1 free Shark Dive – you will receive 2 tickets for the price of 1 per card holder per day.
• 10% discount for up to 5 of your guests on combo ticket only.
• 20% Discount for a lounger in Wet ‘n Wild.
• 20% Discount for an umbrella in Wet ‘n Wild.
• 20% Discount for the hire of a locker in Wet ‘n Wild.
• 20% Discount for the hire of a bambino for the day.
• 20% Discount for the hire of a wheelchair for the day.
• Renewal Discount provided that the application for renewal is made before the expiry date

Participation in this uShaka events is entirely at your own risk. The organizers and venue accept no responsibility whatsoever for injury, death, loss or damage of any nature to persons, vehicles or belongings, even in case of negligence. Due care has been taken in making sure that events are safe and secure. All details relating to uShaka events are subject to change without notice. Right of admission reserved.